FAQs

Welcome to our FAQs section! Here, we’ve compiled answers to the most commonly asked questions about our wooden kitchenware products, including our wooden utensils set, wooden salad bowls, platters, serving trays, wood cutting boards, wood spoons, and wood spatulas. Whether you're a new customer or a returning one, you’ll find valuable information to address your concerns.

Product Information

1. What types of products do you offer?
   • We specialize in high-quality wooden kitchenware, including:
     • Wooden Utensils Set: A complete set featuring essential tools like wooden spoons and spatulas.
     • Wooden Salad Bowls: Beautifully crafted bowls perfect for serving salads or fruits.
     • Platters: Elegant wooden platters ideal for serving appetizers or desserts.
     • Serving Trays: Functional and stylish trays for easy serving at gatherings.
     • Wood Cutting Boards: Durable cutting boards that provide a sturdy surface for food preparation.
     • Wood Spoons and Spatulas: Essential kitchen tools designed for everyday cooking.
2. How can I place an order?
   • Simply browse our collection of wooden kitchenware, select the product you like (such as a wooden utensils set or a wood cutting board), and click "Add to Cart." Follow the checkout steps to complete your purchase securely.
3. What is your return policy?
   • We offer a 30-day risk-free return policy. If you're not satisfied with your purchase, such as a wooden salad bowl or serving tray, you can return it within 30 days for a full refund or exchange.
4. Do you offer free shipping?
   • Yes! We provide free shipping on all orders of our wooden kitchenware products. Once your order is placed, we’ll process and ship it out quickly.
5. Can I track my order?
   • Yes! After your order is shipped, you’ll receive an email with tracking information so you can monitor the delivery of your items, including any wooden utensils sets or platters.
6. What if I receive a damaged item?
   • If your item arrives damaged, please contact us immediately with photos of the product and packaging. We’ll arrange for a replacement or refund for any damaged goods, including wood cutting boards or serving trays.
7. Do you offer gift cards?
   • Yes! We offer gift cards that can be used towards any product in our store, making them perfect for gifting items like our wooden salad bowls or utensils sets.
8. How do I contact customer service?
   • If you have any questions about our products, such as wood spoons or spatulas, feel free to reach out to our customer service team via email at support@trendbywens.com. We strive to respond within 24 hours.